Collection & Delivery

Collection service

We offer two options to get your equipment to our laboratory. The calibration cost will automatically adjust depending on the service you select.

You arrange delivery

If you prefer to ship your equipment directly to our laboratory, just select NO. We will email you a Calibration Request Form to complete and enclose with your item(s).

We advise customers to send all equipment to us using an insured ‘signed-for’ service.

Drop-off service

If you prefer to drop your test equipment in to us, you are very welcome to do so at either of our locations in Devizes, Wiltshire or Warmley, Bristol. Devizes drop-offs will be shipped to Warmley daily, so please allow an extra working day for the return of your equipment.

Please ensure that you have booked and paid for your calibration online before arrival.

We arrange collection

If you want us to arrange for DPD to collect your equipment from you, just select YES and complete the collection information online. You will be given the choice of collection date and time.

Unless otherwise instructed, all orders received during our normal business hours (Mon - Fri, 09:00 - 17:00), collection will be arranged for the next working day.

Same-day collections

If we receive your order before 9:30am (Mon – Fri) then we may be able to arrange a same-day collection. However, DPD do not offer their normal ‘1 Hour Collection Slot’ on same-day collections, so please make sure someone will be in all day to hand over your equipment.

Failed collections

Unfortunately, DPD charge us £10+VAT for a failed collection and we have to pass this charge on to you if your equipment is not ready to pick up or the packaging does not meet DPD standards.

Return shipping

In all cases, we will return your items by secure courier using their Next Working Day service to the shipping address provided. We also offer a Saturday or Sunday delivery service for a small additional fee.

Insurance

All collections and deliveries are shipped with basic DPD insurance (calculated at £12 per kilo). This the maximum liability we can accept for lost or damaged items. If you wish to increase the insurance of your item, select the Next Working Day by 12:00 or weekend delivery services. These provide up to £1,000 insurance per consignment for a small additional fee.

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